92 Or More Refund And Returns Policy

92 Or More wants you to be 100% happy with every bottle you buy from us so if you ever have a problem we’ll quickly sort it out. Our policy is to put ourselves in your shoes and correct any issues from that perspective.

If your wine is damaged, incorrect, faulty, disliked or you just wish to return it, please contact us as soon as possible (for delivery issues within 3 days of delivery please) and we’ll get straight to work on the solution.  Dependent on the nature of the issue we may offer a replacement, refund, exchange or return as applicable for the swiftest satisfactory outcome for you.

Please retain any damaged, faulty or incorrect products until we have arranged the solution for you as we may ask for them back to help us ensure the problem isn’t repeated.

Returns

If you need to return your wine please repack it in the original packaging and contact us to arrange to let us know you’ll be sending a return. You can cancel your order and return your wines within 14 days of receiving them for any reason. If the reason for return is in anyway our fault or error we’ll arrange collection at our cost.

Refunds

Once your return is received and checked, we will send you an email to notify you that we have received your wine. Your refund will then be processed as a credit applied to the credit/debit card used as the original method of payment, these can take up to 5 working days to show on your account.

Need help?

Contact us for any questions related to refunds and returns.